LuDoMaTiQuE
Services / Chatbots / Scheduling

Chatbot for appointment booking

Qualification, slot, confirmation, reminder — no phone, no email back-and-forth.

The problem

Booking an appointment, on the customer side, is often three emails or a frustrating call: what about Thursday? Oh no, I can't… What about Friday afternoon?

On the pro side, it is time wasted syncing calendars and handling last-minute cancellations.

A booking chatbot qualifies the request, proposes the right slots according to the nature of the need, sends confirmation and reminders, and handles cancellations — end to end, in a few minutes.

How it works
Step 01

Qualification

Type of appointment, urgency, duration needed, documents to prepare.

Step 02

Slots

Plugged into your real calendar, with business rules (not after 17:00, not on Wednesdays…).

Step 03

Confirmation

Email + SMS, .ics file, video link generated when relevant.

Step 04

Reminders

D-1 and H-2. Automatic handling of customer reschedule requests.

Three variants

Same service, three profiles, three stacks

Medical / paramedical practice

Several practitioners, types of consultation (first visit, follow-up, urgent).

Cal.comOpenAIWhatsApp BusinessDoctolib
Result

No-show rate divided by 3. Reception focuses on welcoming patients and arbitration cases.

Solo consultant

Discovery calls + paid sessions. Payment to collect before blocking the slot.

CalendlyStripeClaude 4.7Zoom
Result

Zero time lost managing the calendar. Payments collected at booking for paid sessions.

Real-estate agency

Visits to coordinate with owner, candidate tenants, surveyor.

Google Calendar APIPythonGPT-5.5Twilio
Result

Visits organised in 5 min, no need to call back 4 people. All parties informed by SMS.

What it changes
  • 30 to 60 min per day saved on the reception side, depending on volume.
  • Smooth customer experience with automatic reminders.
  • No-show rate reduced by 15 to 30% thanks to SMS reminders.
  • Plugs into your existing calendar: no new software to learn.