LuDoMaTiQuE
Services / Chatbots / Pre-sales

Product & service chatbot

An advisor plugged into your catalogue, available at night, on Sunday, in August.

The problem

A visitor lands on your site with a question. They look for a FAQ. They read. They doubt. They leave.

Your catalogue is rich, your documentation clean, but nothing is built so they can find their way in twenty seconds. And nobody answers live chat at 10 pm.

A product chatbot plugged into your catalogue and your tech sheets answers pre-sales questions 24/7, in many languages, without ever inventing.

How it works
Step 01

Ingestion

Product sheets, documentation, terms, prices, FAQ — all absorbed.

Step 02

Vectorisation

Your content indexed in a dedicated database; the model checks it before speaking.

Step 03

Tone & safeguards

Brand tone, forbidden answers, human escalation on sensitive questions.

Step 04

Integration

Widget or dedicated page, responsive, analytics on questions asked.

Three variants

Same service, three profiles, three stacks

DTC cosmetics brand

400 SKUs, ingredients to explain, size and shade advice to give.

VoiceflowOpenAI AssistantsShopifyKlaviyo
Result

+18% conversion on visitors who interact with the bot. Average time on site doubled.

B2B industrial distributor

12,000 technical SKUs. Buyers who want a sheet before requesting a quote.

DifyClaude 4.7pgvectorSalesforce
Result

Pre-qualified quotes: the bot fills 70% of the order form before a human steps in.

Health insurer

Complex coverage tables, certificate requests, third-party billing questions.

RasaMistral localpgvectorInsurer API
Result

60% of requests resolved without an agent. No contractual decision taken by the bot.

What it changes
  • Available 24/7, every day of the year.
  • Answers from your real content: no hallucination on your products.
  • Multilingual by default.
  • The questions asked reveal what is missing from your public catalogue.