In a tourist town, a hotel, a tourism office, a museum, an airport — multilingual reception is necessary and expensive.
Training multilingual staff, organising shifts, handling breaks and absences: no reasonable budget covers six languages 24/7.
A multilingual reception chatbot takes over: 24/7, six or more languages, on the website, in the app and on the touchscreens at physical reception.
Content
Hours, prices, events, map, access, FAQ — in every target language.
Multichannel
Website, touchscreen, mobile app, WhatsApp message.
Human escalation
As soon as a question goes off-scope, hand-off to an agent with full context.
Usage stats
The most-asked questions guide signage and communication.
Same service, three profiles, three stacks
Cross-border tourism office
Border region, German, Swiss, Dutch, US visitors.
Visitors informed even on Sunday at 10 pm. Agents focus on complex cases and local commerce.
Independent 4-star hotel
Concierge swamped during peaks. Routine requests: taxi, restaurant, key card, hours.
60% of concierge requests absorbed. The human concierge becomes a premium contact for the rest.
Regional museum
Temporary exhibitions, suggested routes, accessibility, reduced fares, school groups.
Visitors guided by available time. Online ticketing: +15%.
- → Language coverage no human recruitment can match at reasonable budget.
- → Uniformity: every visitor receives the same quality of info, whatever the hour.
- → Multimodal: website + touchscreen + WhatsApp + optional voice for visually impaired.
- → Non-personal data collected = tangible insight on visitor expectations.
Let's talk.
All my services
The full catalogue: 14 families, 3 technical angles. To get a feel for what AI can absorb at your company.
€My pricing
Four formulas: express audit, fixed-fee project, monthly support, one-off intervention. Free quote within 48 h.
☕Contact me
1 free hour, by phone or over a coffee in Chaumont (France), to discuss your project. No commitment.