Your product has clean, solid, organised documentation. But users do not read it. They ask support, or worse, they give up.
Editor's paradox: the more complete the docs, the less they are consulted, because they become hard to navigate.
A technical documentation chatbot turns the archive into a conversation partner. The user asks in natural language; the bot answers with the right section, the right code example, the right diagram.
Indexing
All your docs (Markdown, Notion, Confluence, PDF) vectorised with references.
Contextual resolution
The bot cross-references the question, identifies relevant passages, cites its sources.
Safeguards
Polite refusal if the info is not in the docs. Never invents.
Feedback loop
Unanswered questions reveal the gaps in your docs. Roadmap offered.
Same service, three profiles, three stacks
DevTools SaaS publisher
Technical API, 500 pages of docs, thousands of dev users to support.
40% of support tickets avoided. Devs find their answer in seconds without writing to support.
Machine-tool manufacturer
Manuals, maintenance docs, spare parts. Engineering and buyers as users.
Sales rep answers a prospect's sharp questions live without going through engineering.
Learning platform (LMS)
Trainers look for resources, learners look for modules, admins look for procedures.
"I cannot find" tickets reduced by 50%. Trainers save 2 hours a week.
- → End of the info hunt across miles of documentation.
- → Systematic citations: the user can click the source to verify.
- → Doc gaps revealed thanks to traced failures.
- → The chatbot grows with the product: every doc update is automatically integrated.
Let's talk.
All my services
The full catalogue: 14 families, 3 technical angles. To get a feel for what AI can absorb at your company.
€My pricing
Four formulas: express audit, fixed-fee project, monthly support, one-off intervention. Free quote within 48 h.
☕Contact me
1 free hour, by phone or over a coffee in Chaumont (France), to discuss your project. No commitment.