Smart customer dunning
Firm with chronic late payers, courteous with distracted good payers.
Chasing a late customer takes time, finesse and stress. Too soon offends. Too late, you lose cash. Not firm enough, no urgency. Too sharp, you break the relationship.
An admin assistant spends 3 to 5 hours a week on it. And forgets regularly, because operational priorities always come first.
A smart dunning system segments by customer profile, age of debt and amount. Human hands only step in for hard cases — with the context already prepared.
Accounting integration
Sage, Cegid, Pennylane, QuickBooks — or a simple Excel export.
Segmentation
Distracted good payer / occasional delay / chronic late / ongoing dispute.
Tailored sequences
D+3 friendly reminder, D+15 firm chase, D+30 formal notice, D+60 legal — depending on segment.
Hot file
For tough cases, the history, emails and partial payments are bundled for your legal team.
Same service, three profiles, three stacks
Industrial cleaning company
400 B2B clients, monthly billing cycle, frequent delays from large structures.
Average payment delay: 52 → 34 days. Zero accountant time on routine dunning.
Physiotherapy clinic · 3 practitioners
Insurance + patient share. Files blocked by missing documents.
Patients reminded automatically to provide documents. 80% of files unblocked without human intervention.
Food export SME
Multi-currency clients in Asia and South America. Time differences, letters in English and Spanish.
Reminders sent on the right channel (email EU, WhatsApp LATAM), right tone, right language.
- → DSO (average payment delay) reduced by 20 to 40% depending on customer mix.
- → Zero forgotten reminders.
- → The hot file lands at your legal team already complete, no manual reconstruction of exchanges.
- → Adjustable tone: a distracted good payer is not chased like a notorious late one.
Let's talk.
All my services
The full catalogue: 14 families, 3 technical angles. To get a feel for what AI can absorb at your company.
€My pricing
Four formulas: express audit, fixed-fee project, monthly support, one-off intervention. Free quote within 48 h.
☕Contact me
1 free hour, by phone or over a coffee in Chaumont (France), to discuss your project. No commitment.